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| - Everytime I go to Owen's for my saturday bagel routine, I keep trying to give this nail salon another chance because of it's great location, and every time I leave disappointed.
After being enticed post bagel bliss, I arrived at 9:30 am with friends and asked for a gel manicure and a toe polish change. They wouldn't seat me until the last one of the three arrived (Fine), so I picked my nail color and waited. My friend arrived 5 minutes later and we were all seated at the nail bar with mimosas (yay).
Three manicurists came to take care of each of us. When my manicurist got to me, I said hello and she wouldn't even look at me. She grumbled the whole time that taking my appointment was affecting her "regulars" to the other manicurists. Honestly, we were all there and it was a bit humiliating. Here I am paying for my nails to be done, and this woman is rushing so she can get to her regulars. Maybe better management planning?
After noticing a few mistakes, I asked her to fix them, and she sighed and took care of them. When she was done, she confirmed that I wanted a toe nail polish. I agreed. She then asked if I wanted to pay all at once. I said sure. I paid for the manicure, which I thought was odd, and she walked away. The other girls were given massages (I was not), and I was waiting 15 minutes for my nails to be done. For some reason I looked the other way and realized my manicurist was now working on one of her "regulars". I calmly asked one of the other manicurists if someone was going to take care of my toes. She then proceeded to yell across the place "Rue? Ruth? you have to take care of your client!". My manicurist proceeded to yell back "I don't want to. I want to talk to this one."
This proceeded for a few minutes until I was so embarrassed I just asked for a refund for my toe polish. The girls were already drying from their toe polish post manicures, and I was just sitting at the nail bar dumbly. I talked to management and they just rolled their eyes and said they couldn't control their employee.
Pros: Mimosas in the morning, the manicurists are fast
Cons: The manicurists rush you, and the paint job is sub par
I left feeling frustrated, humiliated, and feeling like I had wasted this nail tech's time even though I had paid $35 for a gel manicure and her services. Location is great and they could have a good thing going for them, if they start acting professional.
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