Greed has replaced honesty.
On an $800+ invoice I was charged $19.99 for an upgraded oil change not requested, $50.36 for tire road hazzard coverage not requested, and a $20.00 coupon was not applied to a service charge of $259.98. The "unspecified shop supply fee" of $14.99
is excessive. That "fee" covers rags and cleanup materials. Other costs are part of the store's overhead, not a "let's get a bit more money from the customer."
Service was good. No issues.
Pricing was reviewed at the store the next business day, and I was advised that the manager would call me the following day on how the refund would be handled.
Hmmmmm, no phone call or chargeback to my credit card.
Not saying much for customer service!