Brian was extremeley helpful to us. We were in an accident and pulled off I-17 near Prescott a bit shaken up. Brian was assigned through AAA. He called us to confirm our location, and he arrived earlier than expected. He was very calming and assuring. Our question was where to tow the car for repairs. Since we live in Tucson over 100 miles away, we knew the 100 miles AAA towing allowance woud not cover it. Brian agreed to tow us for a reasonable cost to our Ford dealer in Tucson. He secured the vehicle safely on the carrier and even secured the hood latch for safety. He offered cold water. He was great company on the long ride back to Tucson and was the most positive thing about this mishap. Thanks, Brian Mott - you are a good guy!