JDT made the process painless for repairing an annoying broken spring. I was thrilled that the tech was able to come out on Sunday for no additional fee. He hooked me up with a much higher quality spring with a ten-year warranty, and replaced some other parts that were going bad. My garage door was fixed, operating much more quietly, and is covered under warranty for the next decade.
It wasn't the least expensive option, but I will pay extra for higher quality products that will help me avoid doing this all again next year.