Awful delivery service and I paid $300 for it, I have been on the phone with them multiple times this week due to their errors! Salesperson ordered wrong item and when spoken with about this he replied, "my bad, let me look into this and call you back" no return call at all! When in the store buying another piece of furniture giving them a second chance when asked if we wanted the premier delivery service we said no and explained our poor experience the salesperson did not offer a manager to hear our poor experience he persisted in trying to sell us the premier delivery. When I completed the online survey I explained the poor experience, management called to discuss and attempted to correct the issues. I was happy with the response and looked forward to improved service for the last piece of furniture delivery but was disappointed even more! I have spent over an hour of my time today trying to correct the delivery they messed up again, each conversation I have asked to talk to the manager and each time I am told I cannot that they will help me. If I feel like going by the store this week I will have a lovely face to face with management sharing my dissatisfaction.
The main take away is think twice about paying for their premier delivery as it may cause more heartache in the end! Oh and we wouldn't be dealing with this awful service if the salesperson had not screwed up our order in the first place way back on 3/3/18 a month later still haven't received correct piece of furniture!!!!
Update-Customer Service told me to be at my home at 2pm as they would deliver at exactly 2pm because of all the issues I am having, it is 4:20pm and not sign of the Mor delivery guys!