Update on my last review...I wish I could give less than one star on this.
I have just finished going through the Better Business Bureau to resolve this issue to no avail. Here is my original complaint of 2.
Acanac stalled the process through the BBB as well. Constantly changing their position.
I have had poor to no service on this account since November 2014. Paid for 1 year of service in March 2014.
On November 27, 2014 I made a change to my service with Acanac to go from a hard wired phone line to a dry loop (service over a phone line without a phone number). Since that time the service has been very poor and constantly dropping. During one of many calls to the technical department, the service technician commented that I had a modem sent to me in May of 2013 and the old one was not returned. Instead of fixing the issue with the service another charge was made to my account in the amount of $56.44. This is more than a year and a half after the modem was sent to me to replace a defect. No indication to send back the defective modem was given at that time.
As this unit is occupied by tenants, I have had to disrupt them on 5 occasions to "trouble shoot" with Acanac's technical support. To this day the service is down and every time I speak with someone they are unsure what the issue is and continue to give me the run around. I cannot go without service any longer and must go to another provider.
I am also having issues with Acanac service at my current address which has been going on since September 2014 and I will be filing a separate claim for this as I will be changing providers.
I also spoke with another tech on Monday, March 11. He informed me that Bell checked the line at (address hidden) and the that the problem is with the modem (that they just charged me for and is no longer under warranty) and that I would be receiving another $99.00 charge for the service call.
It is becoming extremely frustrating and every time I try to get the issue solved I simply receive more charges and no solution.
At this point, I do not want an extension to a service that does not work and simply incurs more costs every time I try to have the situation solved.