The Dr was very professional but down to earth and pleasant. His assistant, Sherry seems to know EVERYTHING about the office and how everything works. My last OD couldn't help me with a vision problem after 3 years. He just kept saying, "That's your prescription. I don't know why it's not working". Dr Cohen promised he would not do that and seemed very sincere about it. The fact that he didn't just shrug his shoulders made my day!