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  • Ebisu is nestled in the middle of a very popular and trendy Queen Street. The restaurant is not big, and has a cozy demeanor. Once i was seated, i checked in on Yelp. The app told me that i could get chicken karage for free so i showed the offer to the waitress. Around 20 minutes later, i was told they ran out. My friend got a gift certificate of $10 to compensate for this, but when i asked for the gift certificate, the manager told me that they ran out of gift certificates to issue as well. When it was time to order, my friends and i wanted to order the set menu of 3 courses set at $28. But every time we tried to order that, the waitress stopped taking our orders and walked away. Another waitress came, and again, same thing happened. For the 3rd time attempt, my friend actually took over and helped her take our orders. I kid you not when i say the waitress looked petrified and so lost. Perhaps it was her first day, or maybe it was because we were a large group, but it took over an hour to take our orders. I did ask her afterward how long she had been working there. She said 6 months. Food came just over 2 hours after we were seated. The presentations of the food were very pretty, and they tasted nice. In between our courses, the chef put on a show on sashimi boat presentations. It was a lot of fun to watch. I get that there were many people there, but the poor process of having our orders taken, and the chicken karage/gift certificate situation, (and my friend got a plate dropped on her by a waitress) should really be a huge concern from the restaurant's point of view. Instead, when the bills came, a 15% tip was forced upon us. I thought that was uncalled for and in poor taste on Ebisu's part.
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