| rev:text
| - I love this place. It's one of my favorite cafés in the neighborhood to stop and grab a pastry and caffeinate on mornings when I'm running a little behind schedule. It's got a lot of things going for it:
-I like the space-sharing (The space doubles as a retail store for man stuff).
-The staff is nice and friendly and conversing with them in the morning almost always brightens my day.
-I like the coffee. It's really REALLY good.
Although I love this place and will regularly gush about how much I like it to whomever will listen, within a few moments of conversing with the manager this morning, I somehow managed to get myself banned for life. (Yeah. It was weird and I'm still trying to work out how that even happened.) From my perspective (because there are two sides to every story), here's how it went down with this dude:
-In observing him with a trainee, he was abrasive and unprofessional, telling her that if she didn't properly wipe out the grounds, she would 'f*ck up' the seal on the espresso machine.
-When his trainee set aside a towel that had fallen on the floor, and asked him for another, he picked up the old towel from the sink, wrung it out, and folded it back up on the counter for her to use. (I'm absolutely not a squeamish person, but having been a manager in food service myself, doing this in front of a customer is unfathomable to me.)
When my order was done (after he made her remake it once), I tasted it and told her that it was great and that I liked the one that she had made even better than the one her manager had made. 'Great job!' I told her, directing my positive feedback specifically to her. That was when her manager confronted me, and when he asked if I was passively 'taking a swipe' at him, I agreed 100% (because 100% I was). Then he told me that he didn't need my business and never to come back. He also told me that I was 'rude' to tell him how to train his staff, when my primary aim had been to give a little encouragement to a barista-in-training who was clearly frustrated and whom I sympathized with. As a customer, it is my right to express feedback when I am pleased/displeased with the service or goods I am buying. (Thanks, Yelp, for helping to make that happen!) As a manager, it is an asset to be able to accept customer criticism graciously, respectfully and tactfully -- an asset that this egoist manager utterly lacked today.
So if you like good coffee, and don't mind tactless management styles, I strongly encourage you to go to Café Myriade II. If you're like me, though, and you value positive, uplifting human interaction with your coffee, I cannot recommend you go here.
Shout-out to the trainee barista who found herself at the center of this morning's fiasco: I'm sorry to have put you in the middle. That was totally my b.
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