I had a roof leak on one of my units in a 4plex. It is a 10 year old roof and still in good condition. The leak is somewhere around the heat pump that is on the roof. I called them out to have them come out to investigate, find the leak, and patch where it is leaking. Mark came out and went on the roof and looked. He didn't even of into the attic space to look at where the leak originated. Instead, he called me said I should replace the roof on the entire complex. I was shocked that the company would suggest replacing a 10 year old roof in it's entirely to fix a leak in an area in one unit. I told him NO WAY and that I would not do business with his company. I wonder how a localized roof leak would require a complete reroofing.