I wasn't overly impressed by this place, but I did visit on a Sunday and it was super crowded.
My kids are 1 years old. I would like to see the toddler area expanded. Such a small square footage dedicated to your younger age group. Take out those stupid massage chairs that the dads all lounge in and make more space for the small kids.
The staff, while sweet, are clueless teenagers. One wasn't wearing a bra and you could see her breasts out of the right side of her shirt. I think that's entirely inappropriate at a children's play place. I heard a child got sick and the girl who went to clean it up used paper towels only. No Clorox spray or anything.
I would like to know the purpose of stamping our arms. Not a single person looked at us as we left with my kids.
Bottom line, I think you need more employees on the weekends, especially because it's hot. Toys & play areas need to be wiped down more often, so having people dedicated to handling that would make a difference.
I won't be back until my kids get older since there wasn't a lot for them to do and it's tough for them to battle with the bigger kids.