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  • Our AC broke Monday night (due to issues with home warranty we weren't able to schedule with this AC company until Wednesday). Initially they scheduled us on Thursday to come and diagnose the problem. Thursday comes, we have my father in law waiting to come over to be present for the technician. Finally we call them for them to tell us we are not on the schedule until Friday. We confirmed multiple times that our appt was for Thursday prior to this keep in mind. After going back and forth with them, since I had Friday off, we agree for Friday from 10-2. My technician Wes was very knowledable, and informed me of every step he did and gave me realistic expectations on wait time for parts and explained the home warranty process more so I could better understand. He answered all my questions and worked his butt off! Wes was great! Apparently there was a miscommunication btw the home warranty company, myself and Just Better Air regarding the receiving of the parts. The manager called to rectify the situation. The service was excellent from the technician. The process is long when dealing with home warranty, and sucks either way. Communication and giving realistic expectations were my only thoughts of improvement which the manager said they will improve upon. It should be a standard to receive an update upon the work that was done or not done. The customer should NOT be the one who has to continuously reach out to find out why circumstances are occurring.
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