I'll start with the good... food was pretty tasty. I had the spicy chicken burrito regular size. The chicken was flavorful as it's fresh he'd in sauce, and I also added jalapeƱos and hot sauce.. The regular size was a decent lunch portion.
The not so good part of my review..the service and staff. I have never been to this place before, so being my first time I asked the woman behind the counter which meat was their most popular as I was contemplating possibly trying the ancho pork, she shrugged and made a 'don't know' kind of face, and suggested any of them except the ancho pork. I told her I'd try the spicy chicken. She starts making my burrito - warms up the tortilla, adds rice and then the beans and passes it off to the next girl. The next girl starts dumping the plain chicken in it, not the one I asked for - I stopped her part way through and told her that's not the one I wanted. She stood there for a few minutes making a face and staring for answers at the previous woman behind the counter. What an awkward few minutes..! The other woman instructs her to make another and they both kind of shrug as she puts the other one to the side, I sure what to do with it as if it's somehow my fault.
The rest of my burrito process went okay, but overall it was an unpleasant, not the friendliest experience - especially for a first timer.
There's definite room for improvement here in terms of customer service.