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| - *Update, only one star now. Wish I could do zero. I made a second appointment for warranty service, showed up early, and they still told me it will be two hours before a mechanic even looks at it, then another couple hours to give an estimate on how long it will take, and no loaner until they decide they'll keep it overnight.
No idea why they replied below that they had resolved anything. They made one phone call and said "We're going to get this fixed for you, ok?" No follow up. Still the same service guy, still no attempt to provide decent service.
I'm talking to a lady in the waiting room right now. She said they kept her car for two weeks just to replace a gasket. They installed it wrong (crimped) so it still leaked. Then they kept it another week to replace it again.
They finally looked at it. I told them the convertible top keeps getting stuck and I have to manually reset it, then it breaks again. So... they manually reset it (as I've done many times) and told me it appears to be working fine now. Service guy assures me next time it breaks it will no longer be a warranty repair.
This place is a joke. Sell a car with multiple electrical and mechanical issues then make trying to get warranty service an endless affair.
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Sales team and sales process were great, five stars. Chrissy was easy, fair, and pleasant.
Service team - awful. Had warranty issues during the 30 day window. It took several weeks to even get an appointment and only when I arrived for it did they tell me I would need to leave the car all day, as it would definitely be several hours to even diagnose the problems, much less attempt to fix them. Michael was completely unhelpful, just offered to schedule me an appointment on another day when I can be without a car all day. Also, refused to print or email me any confirmation of our conversation, including the list of warranty repairs that still need to be made, now as I'm approaching the end of the 30 days.
Between the great sales process and the worse than lousy service department, two stars seems fair.
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