The good news is that they will always make it right...the bad news is that it happens too much.
It used to be that we couldn't get toast well done. We would always have to send it back.
Yesterday, we ordered a special of Baked Avocado with eggs. Sounded great and different so I went for it. The bad news was that the Avocado was cold and not ripe. The good news is that they took it back, brought be a different breakfast and deducted $7.00.
We've always liked this place, but we are prepared to almost always have a problem