Arrived tonight just after our scheduled time and found ourselves grabbing a number like at the dmv. I've come here once before a few years ago and this was not the case. Waited for 45 minutes before getting helped (which for us was 17 tickets being called), and was given a measly response as to why they were the only car rental company in the place with a line like that (we have more cars than everyone else, it's spring training).
One woman's job appeared to be shouting out the next number and being rude to the people who couldn't get the ticket thing to work (it stopped working twice while we were waiting and both times she didn't say a word to the very nice people who approached her and said they couldn't grab a number). I went up to ask her a question when they turned off the "cars available" sign and she made me feel super great with her initial slow blink and one word responses. Great choice for customer service!
We were assigned a car after the standard up-sell attempts and walked down to the lot to find no car in our spot. Two people in the lot were extremely nice and helpful and got us another car right away but it was done so hastily and without checking with anyone that I wondered if that's what happened to our car in the first place.
After being told we would have a full tank of gas and agreed to bringing it back that way, the car was at a solid 3/4 tank.
It was bad enough I don't plan on using Budget ever again.