I couldn't be happier with my experience here. Now I did not come here to send mail... but yes, its a post office, I get it. I came here to fill out my passport paperwork and have that turned in. The lady that helped me, Acy, went above and beyond to make sure I would get all my papers in order and had everything right in my application. As I was in the process numerous people came and went and at one point when the line was getting too long they had someone else come on out and help. Everyone was friendly and cordial to the point where I am confused by the negative reviews here. Either that or they have unrealistic expectations of service from the post office, either way, I am pleased with everone that helped me here.
The location itself is off the beaten path but close enough from the playhouse square area, with ample parking. This is great given that if this was in the heart of the city parking would have been a nightmare and this prevents that situation. The place itself is clean and neat and while this is not the kind of place I would need to go to often i would be more than happy to given my experience here.