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| - The staff here is super-nice. They are always pleasant and helpful. I usually order via the drive-through. There is a drive-through menu board to look at before you get to the window, but you actually place your order face-to-face. I know it's part of a chain, but this type of restaurant is unique for this area.
The pretzels look "squished" and small compared to Auntie Annie's (one of the few other "soft pretzel places" I know) and the outsides are tougher, but the insides are soft and there is usually a perfect amount of salt on each one. They are tasty, except for a few spots on the bottom of each one--probably where the pretzels rest on the cooking racks. Those spots are HORRIBLE. Avoid them. If you do accidentally taste one, you will know it. They taste like chemicals or poison or something equally hideous. The first time I had one, I thought there had been a mistake. Maybe someone hadn't rinsed off the cooking surface enough after cleaning it, or perhaps they sprayed oven cleaner instead of no-stick spray. But those disgusting, nasty spots are there every time I get a pretzel. The rest of each pretzel is tasty enough to make up for the blemish, but I have to remember to tear off the discolored places right away, or I'm in for an unpleasant, jarring surprise while eating.
The pretzel dogs are really good and cheesy. Pretzel dogs are better-than-average. Cheesesteak pretzels are below-average, but not awful. The rivets are great, and usually don't have the nasty spots on them. There are fun dipping sauce choices, and a large variety of (bottled) beverages including Vanilla Coke, chocolate milk, and orange juice!
The prices are very good. There are (free) frequent-buyer stamp cards, and you can also often find deals and specials in-store or via email. (Tuesdays!)
It's also a great place to pick up something for a pot-luck or office party. There are good deals when you buy a bunch of pretzels, especially in the morning.
They also offer custom shaped pretzels, which I've never ordered but they look pretty cool from the pics I've seen.
There is no dining area, just counter service and a drive-through. The pretzels are almost always ready when you order--just waiting under a heat lamp. There's hardly ever a line, but I might just be going at odd times of the day.
Drive slowly when exiting the parking lot if you have a low car--The transition from parking lot to street is a bit sudden or steep or high & I've scraped the bottom of my car a few times. Oops!
Those gross patches on the pretzels do cause me to hesitate every time I consider going there, but overall: Philly Pretzel Factory in Monroeville is good for fast, inexpensive snacks or meals that are different from burger joint fast food.
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