we came into cleveland for the first time not knowing where anything was; we were supposed to stay at guesthouse but they were filled so we at no extra charge got upgraded to Intercontinental and all i can say is WOW!; it was a suite with frig, microwave, 2 large screen tvs, thick pillow comfy blanket, soothing relaxing music and anything u wanted u just asked for and it was done; valet parked your car and returned it; the free shuttle was caught right outside and everyone that works there is SOOOOOO professional, friendly and accommodating; being sick and alone with a child i really appreciated that; i am going back next month and will definitely stay there again.