my husband lOVES burgers and fries, so we decided to come here with friends for a casual birthday dinner. we've been to plenty red robins and always know what to expect- the food isn't absolutely amazing, but it's always pretty good and usually a fun spot to come to. but THIS place had the most awful service ever!!! the girl that served us acted like we were in her house irritating her. every time we asked for anything she would disappear for a long time, roll her eyes, or walk away without saying anything only to bring it about 15 minutes later. haven't really experienced such blatantly rude service in a long time so i was very surprised. my food was fine, but she let our plates sit so long that my husband's burger was soggy by the time he got his plate. such a disappointment.
Update on 10/7/14:
About a week ago, the manager got in touch with me and apologized for the bad service, and offered to hear our complaints and send us a gift card. I really appreciate efforts to repair broken relationships, so I'm really grateful that they care about their customers! My first review was 2 stars, but because it seems they are really trying to improve their service, I increased it!