| rev:text
| - Run, don't walk away from this company.
I'll try to make this short (I'm sure I'll fail though): I had a back patio cover with a flat roof that needed to be repaired. Called out three companies for estimates and decided to go with Lyons based on their estimator.
After I signed my contract and put down my deposit, the problems began. First, I was on the schedule for a certain date. Next, I received a voicemail from Lyons asking when I wanted to schedule the work (what?). I called back, confused, as I thought we already had a date locked in. Some excuse, we're sorry, etc. and we'll get you on the books for that date again. Okay, I really hope that's true because I have painters coming once you're done.
Skip forward to the night before work was to be completed- no call from Lyons to confirm the appointment, I STILL have no idea who my "project manager" is, or if the scheduling problem was fixed because nobody called me (again).
Morning of the project start date and I have no workers at my home. I had to call Lyons again (huge surprise), and was told, "Oh, sorry, we didn't call yesterday but you have a new "project manager" (not that I ever heard from the first one) and they'll be showing up around 10am. I was sick and had been up since 7am when I was told work would begin. Bang up job guys. Funny thing is, they were actually proud of the fact they could "get a crew out to me that same day." The job had been scheduled for over a month.
I can't comment on the quality of work as I'm not a roofer (hence the hiring of one), but I can say I was home during the entire project with my two small children and even with that, I personally picked up about 20 nails from around the work area. The rest were brought to me by my kids. Nice.
Finally, I received an email survey about how the job went. I responded to the VP who had "no idea that there were any issues with the job". Again, what? Do you not have a computer system that you use for notes? VP and I talked, I believe it was a Thursday and she was going to call me back about what could be done about the situation. Guess what, no call.
I called Lyons the following week about working something out due to all of the issues. I was offered a $100 credit on a $1700 job because "they operate on such small profit margins" and "it was just a clerical error and there's no problem with our work", etc. etc. ad nauseum.
Bottom line: If you'd like a giant headache in conjunction with your leaking/ damaged/ old roof, these are your guys. Enjoy!
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