Warning: new owners and it shows!
Jennifer is has sold the business and all the old staff are gone. We had an appointment for 2 side by side pedicures at 12 pm and it was clear upon arrival the did not have our reservation. Then at about 12:15 we were told there was only one person available. So our pedicures started at 12:30 and we weren't both done until 3pm.
The only positive was Lisa who was lovely. I felt very bad for her as they were very understaffed. The reception person kept coming in and saying 'when are you going to be done?'. Clearly not a nice place to work!