These guys know their business and they know how to treat a customer. We had two transactions with them. One was when an inconsiderate house staff mailed us a key in a flimsy envelope and when we receive the envelope it was just empty with a hole in it. Now we needed to change all the locks on the doors for security purposes. The young guy who came out from anchor was mild-mannered and professional and worked quickly in an organized fashion and was very tolerant of me and my homeschooled children asking 100 questions about the process and all his shiny tools .
The second situation we had was when for some bizarre reason the linen closet door locked itself.
We dissected the front of the doorknob and then were at a loss. We called Anchor and within five minutes the friendly man on the phone, Stuart, talked us through a quick fix. He could've simply scheduled us into his appointments, then charged us for him to come out but instead he attempted to let us get it done at home saving us a lot of time and money. We did, my kids were thrilled and promptly reassembled the doorknob, we all had a great feeling and Anchor has loyal satisfied blabbermouth customers !