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| - This store has great selection of everything and an awesome variety of unique items.
But the customer service SUCKS, just as others have said. We have been a few times before, and always struggled to get friendly assistance from staff. But today was the clincher. We called first to confirm that they had what we wanted (a pair of sandals in a specific size/colour), at that they are open until 5 pm on Sundays. We rushed there from 20 mins away (with a 2-year-old toddler who makes everything a slow process, and a pregnant belly, so this was a feat in itsefl) and arrived at the store at 4:59 pm.... only to find the door locked and lights out. I could see the staff at the cash, and gently knocked on the door to grab their attention. Tried a few times and no luck. Tried phoning, and no answer. After a bit of persistence, they finally answered at about 5:04 pm and said the cash had been closed already. I reminded them that I wasn't coming from nearby, that I was after something specific, and I could be in and out in 2 minutes. But they wouldn't budge.
I get it - we arrived under the wire, and I'm sure they have evening plans to get to as well. BUT - it was a $50+ purchase that they could have completed in literally 2 minutes... you'd think that it'd be in their best interest. Instead, they turned my pregnant belly away, presuming I'd come back another time. But alas... I will not. I crossed the street to Mini Mioche, who are open until 6 pm on Sunday (like every other store nearby!), and gave them our business. And with 2 young kids and many years of child-gear purchases ahead of us, they've lost more than just today's $50-purchase from us. That's a lot of business lost. Too bad you couldn't close at FIVE instead of 4:59 pm Kol Kid.
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