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  • This review is about the Urgent Care. The care was great, the wait-time, long (almost 2 hours). But BEWARE!!.... BEWARE!!! I understand how Health Insurance works, my recommendation is AVOID! If you don't fully understand how your Insurance billing works, stay away from this place. They don't know how to handle the billing and leave you to figure it out. PCH Urgent Care submitted the insurance incorrectly. The co-pay collected at the time of service was posted to the wrong account. They tried to overcharge us 2x our copay on the billing statement. After numerous calls to the Insurance Co. to correct the claim , we found they only submitted a partial claim. After 16 weeks and over 14 phone calls to insurance companies, facility billing and doctor billing offices, we finally resolved the issue.. only to find, they sent the account to collections. (even though we gave them an updated status every month). Then after talking with the doctor billing, they did not sent the account to collections... WHAA??? Confusing, right??!! We almost had to file a BBB Compliant just to get this straightened out. I think it's best to just stay away from this place. It's definitely not worth the financial headache.
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