On two occasions I have brought items here to be repaired.
Shoes: the heels on a pair of dress shoes were replaced. The damage from the old sole extended to the wood heel. They fixed them nicely, with a skillful application of rubber sole to fill spot where the wood heel had worn away.
One issue: they used a soft rubber as the new sole. This new, soft rubber picks up rocks all the time.
If they were to upgrade to a hard leather for their replacement soles, they would have had 5-stars.
Purse: bought a gift for someone that needed to be stitched where the original seam had popped. I waited for all of about 4 minutes and was on my way.. The new stitching was imperceptible. I was very happy.