Well lets see...Go in with my mother to purchase a soft set. Schedule delivery for Friday. I have the paper that said Friday between 2-5 since we were going to be home then. Waiting and waiting no one shows up. Call around 5PM on Friday asking where are you? They said they have us scheduled for SATURDAY between 2-5. Told them sorry - 1st off my mom did not want to pay the additional delivery charge for the weekend which is why we selected Friday and 2nd, we will not be home then. I told them I have the paperwork that says FRIDAY and that if they want to deliver it Saturday it would have to be between 8a-10a. I was told this would be fine. Well folks, its past 10am and not a truck in sight and when I called the auto system it sill has us scheduled for Saturday afternoon. I guess they aren't going to be delivering this sofa today.....And I have been on hold trying to speak to someone about this for 15 minutes. Not worth the money you save to be dealing with this crap!!!!