2 stars is product related. They told me try this and if you don't like I return it. Felt like ulta or Bare minerals never questioned the guarantee... then since mascara bled down my cheeks I went to return. said no if you open it no return. What a scam to get me to buy their product ... anyway Nikki is my girl!!! I've seen three different ladies. All did great but of course I found Nikki, the one who makes my visit special and perfect lashes every time. She is attentive and gives tips and isn't pushy but does give recommendations for the product and I just have to say my friend recommended me to amazing lash as a membership she had and loved and I have to admit I agree. Thank you Nikki for making me beautiful with no mascara for work every morning !!! ...... Nikki is gone. And I canceled my membership since no one else works for me.