I have been disappointed with the quality and delivery times as of late. We have ordered from this place many times. It used to be really good and reliable.
Tonight's delivery left much to be desired. The food took almost 2hrs to get here and we made 2 calls to the restaurant to get an eta. Finally shows up... cold. I am allergic to mushrooms and was very specific to exclude them from my order; it came with mushrooms.
We called to again to complain. It didn't start well as they offered a $50 credit for next time...?! Anyway, we didn't want to argue it so we just let it be, knowing we wouldn't be back. About 30mins later the manager called and apologized. He offered to gives us a credit and remake/send our order correctly. I thought this was a really nice gesture on his part and appreciated that he wanted to keep my business. It made me rethink my decision and understand that sometimes shit happens. It's how you deal with it that matters and this guy did a great job. For this reason, he saved my business and I will give them another shot.
Thank you for improving the experience.