If I could give this location 0 stars I would. We ordered two chicken sandwiches online and picked up in store. When we got home the chicken on both were so burnt it was inedible. Worse than the chicken is the customer service. When we drove back to let them know that the chicken was so black it couldn't be eaten the manager's response was "We have to keep cooking it until it's cooked in the middle so the oil may make it dark." As if, without even seeing what it looked like, we were complaining about nothing. No apologies, no humility.
If your food needs to be cooked to the point that it is inedible just don't serve it! We have had many chicken sandwiches from different Smashburger locations and it has never looked like this. I could not be more disappointed in this location. See the pictures for yourself.
The fries were also cold and hard. Please avoid this location.