The people who work here are independent contractors who lease the space. So, when I read some of the negative reviews, you are rating the stylist, not the shop. I have been going to Carol for years for my hair cuts and she is amazing! I go to her daughter Jody for my coloring because Carol does not like to do foils. I would recommend either of these ladies very highly. However, you might need to call ahead to make an appointment with them as they do have regular clientele.