We have been coming here for many many years. Every time I go, I ask myself why I keep coming back. The last straw was when my dog cracked his toe nail at home at 7:48 pm. The vet closes at 8 so I called to let them know we were on our way. The receptionist said ok, you have 10 mins. To get there, I drove like a crazy person being that my dog was bleeding like crazy. We arrived at 7:56. After checking us in and putting us in a room, we waited. And waited. Finally after 20 mins the tech came in and said: the doc wanted me to make sure you know there is going to be an emergency vet fee bc it's after 8. My jaw was on the floor. I said No, that's not ok I was here before 8, that's ridiculous. The tech left the room, said she would come back and we waited some more. She never came back. Finally the doc came in and started talking about what he would do about the nail never mentioning the emergency fee. He had my dogs leash wrapped around his hand. I asked about the fee and I said I didn't understand why he would charge us for that as we have 3 dogs and bring them a lot of business. He then began to explain that I was delaying the office being closed and he had to pay his techs OT to stay and....I stopped him right there and told him we were there before 8 and that I don't need him to explain to me how his business is run. He then said, he was considering not charging the fee, but considering the way I was acting, that he was now thinking he would charge it. I asked for my dog back and he refused to give him to me. I had to ask 3 times! I left and will never go back.