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| - I recently stayed here with some friends. The hotel's location was amazing -- if you happen to be in Montreal for any of its festivals, this is definitely the best hotel location wise. The Just for Laughs festival was going on right outside the hotel, which made for a lively stay. Fortunately, I didn't mind the commotion happening around the hotel, but if you're someone who's a light sleeper and prefer something quieter, you may want to find another hotel nearby.
This seems like a slightly dated business hotel that has gone through some Hyatt renovations (new-ish beds, new LCD TVs), but the rooms themselves didn't seem anything special. As others have noted, you have to take an elevator to reach the hotel lobby; though the hotel has another set of elevators which connects to the adjacent shopping center.
The check-in process seemed a bit slow since there were quite a number of people in line to check out. The front desk did mention that room service was not offered around the clock.
The service at the Regency Club is quite good; the concierge was quite helpful and spoke both English and French. The food selection is not bad - they offer continental breakfast and light hors d'oeuvres. There is also an honor bar that includes hard liquor, wine, and beer.
Overall, the hotel is great for its location, so-so for its service. If you can get a good price, it's not a bad option for a business-ish type hotel in the heart of Montreal.
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