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  • This is the sonic that I have grown up going to but this past year it has taken a major downhill plunge. There have been several times where I have gone for just a drink or a corndog or even a bag of ice and it has taken 30 minutes even when I'm the only one there. Tonight though was the last straw. My family and I came to get a sweet treat. We ordered two shakes, two blasts, and a frozen lemonade. We kept getting told to "hold on" while ordering. When we finally got everything ordered and pulled up to the window (about 10 minutes later) it seemed like maybe their system was down or something. I know how frustrating and embarrassing it can be when this kind of thing happens so I gave them the benefit of the doubt. The lady who was helping us was very friendly and nice and even joked with us for minute. We got one of our blasts almost immediately and then were told that everything else would be out right way. A couple of minutes went by and we got our frozen lemonade. At this point I notice a man get out of his car at the parking spot and go up to the employees (I'm assuming to ask about his order) he then returned to his car and a few minutes later an employee walked out with his food. For my position at the drive-thru I could see three employees just standing around talking. Another girl came to the window and tried to hand us a bag of food after probably another 10 minutes of waiting. After to informing her that we didn't order any food she quickly closed the window and within the next couple of minutes we had the rest of our shakes and blasts. It seemed quite obvious to us that they had completely forgotten about us and the rest of our order. To top it off they messed up on of our shakes and one of blasts but we didn't even notice until after we had driven away. The service here is NOT prompt and the people who work here seem more interested in their social lives then the customers. I do hope they get their act together quickly otherwise I will have to find a different Sonic to go to.
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