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| - We decided to give this place a try, based on the prior highly rated reviews. Had a bad first impression so we will not be coming back. I came here to order takeout so I could take the food home to enjoy with my husband who was home with the kids. First, upon entering the restaurant, no one glanced up to greet me. Mind you, there is an open window into the kitchen that is visible to the front door. The kitchen staff was talking with the wait staff when I entered the door, so I gave them a few minutes, giving them the benefit of the doubt, saying to myself that they "must be busy". Still nothing. I went to grab a menu off of the wall (which was next to the window) to garner some attention. Nothing. Finally, I was able to grab the attention of a gentleman who came out of the kitchen--I asked if I could order takeout, and he answered yes, but he acted like I was wasting his time. I informed him that I was ready to order, and he was surprised. Sorry, Sir, I was there long enough to decide on which items to order. As I was ordering, he corrected me in my pronunciation of the names of the dishes, having me repeat the words in the correct accent. He finished taking my order and gave me the receipt to sign/pay, and just stood here. Granted, it was my prerogative whether or not to add a tip to the total. I will say that I am not known to give a tip if I order takeout. However, I felt pressured to do so, as he stood there and watched me sign the receipt. I did add a tip, and justified doing so (to myself) because this was a local restaurant (i.e. not a chain)/small business. He took the receipt without saying anything. I asked how long the wait would be; he answered "about 15 minutes". I then tried to start up a friendly conversation with him, he obliged and we spoke briefly for a couple of minutes. I then asked him what the breads were next to the front counter, as I intended to purchase some to try. He said something about bread with cheese, and proceeded to hand me a napkin. I was confused and asked "you want me to try it?" He nodded and I picked up a "roll" to eat and asked if these rolls were given out for patrons who dine in, and he answered yes. He then walked away, stating that he needed to "go make some more", leaving my itemized receipt on the counter, so I picked it up. I had ordered two empanadas (one chicken, one beef), one Arepa de Chocolo con queso, one Arepa con queso, one Milanesa de Pollo, one Entrana, and one order of Flan. All, including tip, cost under $50. As I was waiting for my order to be ready, I tried that roll. That roll was really good, crispy/crusty on the outside and was cheesy/doughy on the inside. They had a couple of tables of patrons who were dining in. The lady who was waiting on the dine-in tables was also responsible for getting my order ready. She asked if I had the Milanesa, I answered yes. She proceeded to place a container in a bag and then set it down in front of me, implying that my food was ready to go. I asked her if everything was in there? She said "you said you had the Milanesa"....right, but I had some other items that I ordered as well. I grabbed the itemized receipt and showed her. She said "you should've given this to me so I knew what you ordered." I'm sorry, what? How was I supposed to know you had nothing to go off of, other than the itemized receipt that the gentleman had left on the counter? She grabbed the rest of my order and I asked her if it was possible for me to grab another one of the "rolls" so I could take it home for my husband to try. She started to put one roll with a pair of tongs into a small paper bag and casually asked "you paid for it already, right?" Being honest, I said "no, the gentleman let me try one and it was really good, so I was wondering if I could take one home for my husband to try as well." She hesitated, glanced through the window into the open kitchen, and I pointed out to her the gentleman who took my order. She said "let me ask him, he's the owner". I smirked but said okay. She walked up to the window and talked to him loudly across the kitchen, then grabbed a bowl of soup to take to a table. As she passed by me, she said "he'll be right out". At this point, I'm thinking 'All I'm asking for is one roll that you would have given me if I had dined in'. The lady walked back from delivering the bowl of soup,went into the kitchen and had a quiet conversation with the gentleman, who I now knew as the owner. She then came out and told me "It'll be a dollar." Excuse me? I ordered two entrees plus 4 orders of appetizers and a dessert. She then put a roll into a bag without asking if I wanted one and told me to add $1 to the receipt I already signed. I was peeved. Besides the overpriced roll that they begrudgingly gave me, their food was bland. Portions were small and no sauce accompanied the Milanesa. The chimichurri was bitter as there was no acidity to it and wasn't fresh. Poor food and even worse service--don't waste your $ or time
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