Im an avid best buy consumer. I have a best buy card and often receive pretty good service. Lately the store is just so over crowded with stuff (staff, oddly placed kiosks and check outlines) that its overwhelming!
I now dread going into best buy. They took a simple store and turned it into a catechism of electronic crap. Again, the service is usually 4 star with many employees but the store itself is now highly annoying to me!
The only reason I still come to best buy is because I have a BB card and any major purchase is often 18 months no interest financing which can't be beat!