I went here yesterday for a Brazilian wax, and it was an average experience at first, until the technician applied wax that was too hot without testing the temperature first.
It is normal to be uncomfortable immediately after a waxing, so I ignored the redness and pain for a few hours, until I realized I was swollen and burned down below.
Today I called the salon to tell them I was burned, I wasn't yelling or screaming on the phone I just calmly told them what happened. I was told that this was all my fault because my hair was too short and she did nothing wrong. I found this a strange response so I decided to just go in person to show them.
When I went in, I saw the technician who did the waxing. I asked for a manager and she declared that she was the manager. She then took me in a room and talked over me, telling me that I was rude on the phone and that the manager was going to be mad at her... So I asked again who was the manager and she again said it was her.
So they are doing everything possible to keep me from speaking to a real manager about this issue which I find extremely sketchy and unprofessional, I will never go there again but I certainly hope whoever runs this place checks on their yelp reviews!