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| - *In regards to owner's comment at the end of this review: I most certainly do NOT have the wrong company! I met Robert, son-in-law, Scott, and the main owner (Bob).*
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I used this company to do a full interior job a couple of summers ago, with the intention of basically having every square inch of my house repainted. I was given a quote, instructed to remove everything from the walls that I could, made my color choices and was all set for them to come paint.
I was extremely specific with my instructions. My painting project wasn't very complex. I only had two colors, but I wanted to make sure that it was done properly. One of the risks of having your entire house painted is that it's often more prone to shortcuts, as opposed to a single bedroom, which would receive more attention to detail. I wanted to make sure that no corners were cut during the process, which I was assured that there would not be.
The power in my house was shut down at their request, so I stayed somewhere else while they were working. This was a mistake, as I should have been there to monitor. The whole process took about three days, as the first day was dedicated entirely to prepping the house. The second day and half of the third day were dedicated to the painting itself. When the crew finished and I came to do the "final" inspection, I was very surprised to discover that the job wasn't even close to completed. The garage was totally neglected and the insides of the closets and pantry were done incorrectly. So much for my specific instructions. I guess there was some miscommunication between the crew and the supervisor.
After assuring me that they would be back out to finish the job sometime the following week, I was then asked to provide them with the remaining balance, which I obviously did NOT provide since the job was only 75% complete.
Upon closer inspection, I saw a lot of inconsistencies in the work. With a crew of a few guys, some rooms looked great while others looked completely half-assed. Some switch plates were removed, while it was blatantly obvious that others were just simply painted around out of sheer laziness. Seriously? The supervisor got very defensive when I told him about this, claiming the crew only paints around cable outlets but always removes regular outlet plates and switches. Apparently, someone on the crew forgot this rule, I guess?
Multiple nooks and crannies were disregarded, which were mostly attributed to carelessness. An area behind my washer was completely ignored. I created a punch-list of work that needed to be fixed that ended up being so big that I was actually embarrassed.
Getting them to come back out and finish the job was a real hassle. I was told they would be coming out on a specific day, only to have them never show up. I was then given a vague time-frame of "sometime next week," with no solid commitment being made. It wasn't until I decided to stop being polite and stated that I would not be paying the remaining balance that I suddenly got their attention and had the crew back out within a couple of days in order to finish the job.
The second time around, the actual owner came out to discuss the remaining work with me. This time, they made sure I actually signed a "contract," since they apparently forgot the first time. I use that term in quotations, since it was basically just a quick hand-written description of the work and remaining amount of money owed. Nevertheless, the owner was pretty easy to deal with and made sure that the crew completed everything that I had requested. They deserve at least an extra star for making sure I was taken care of in the end.
Painting businesses are tricky, because the quality of the work depends largely on the people who are doing the painting. Some are great and some are not. But due to their negligence in following my instructions and inconsistent communication, I would not recommend using them for any big projects.
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