I would like to enjoy this restaurant because it is within walking distance of my house. But after trying it at least a dozen times over the past few years I have finally had enough. My wife and I can't remember a single visit that one of our dinners was not cold/warm or we had poor service (and that starts at the top). My suggestion is to go to choplins just 1/2 mile away or Dresslers in birkdale off exit 25 (3 miles away).
My other suggestion to Altons is put some effort into cooking new dishes and get your plates out of the kitchen onto your customers table instead of setting under lamps!!