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| - I would never stay here again, nor would I recommend this hotel.
Let's start with the bad, as it outweighs the good for me: The credit card machine was not working when we arrived, so I had to hand write all my credit card information on a piece of paper and trust that they will securely shred it afterward.
The furniture in our room was dirty (dust and stains) and there was even a six-inch tear in the side of the couch fabric that no one had even attempted to mend.
The Keurig was broken; my friend had to hold the lid at the precise correct angle for it to work. The ice machine was also broken.
The cement floors were freezing and my friend forgot to bring socks, so we requested a pair of the complimentary slippers that they advertise in the room -- of course they were out.
We ate in the restaurant for dinner, which is proclaimed to be fine dining, but had to wait 15 minutes before anyone offered us a drink, then another 15 minutes before we could order. There were only 2 other tables at the time. The food took forever to arrive and really was not worth the price (though my cocktail was tasty). The waitstaff did not check on us even once. We had to waive people down for every need (more water, a side plate, and the check).
Several days after my stay, a random $9.50 charge appeared on my credit card. When I called to inquire, they said it was for popcorn from the mini bar, which we did not eat. We brought our own snacks. The glass shower is not really conducive to sharing a room with someone who is not your spouse/significant other, as they will be unable to use the toilet/brush teeth/apply makeup etc. without seeing the other person naked.
The parking area is super tight and not very secure feeling.
The good...I can't say any one thing was really impressive. The bed was comfortable enough, though I hated the pillows. The wi-fi worked well in our room. The balcony was large and would have been nice in the summer (we didn't try it in 12 degree weather), but I could see paperclips and other debris out there. The TV was a good size and could be angled to watch from the seating area or the bed. The front desk staff was polite and friendly.
Overall, if this weren't supposed to be a high-end hotel, I might feel differently, but I did not enjoy HotelRed.
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