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  • So I am a gold plus member as I travel a decent amount and this Hertz Car Rental place is one of the worst customer service I have came into counter with. I booked the car over two weeks in advance and when I show up I expect to just to see what car I have and walk directly to it. However when i show up they do not have my car on the screen so I had to walk in and then proceed to watch two customer service representatives bicker with each other on who fault it was the reservation was wrong. Then the customer service rep says that it is my fault somehow and the credit card he tried to run today didnt work. Although I had booked the car two weeks in advance. Seriously was one of the worse experiences. Then when I asked for an upgrade for my time he looked at me like I was crazy. Was just a disappointing experience all the way around for the other good experiences I have had with Hertz.
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