I thoroughly enjoyed my first experience at panera (over $10 may I add). Where to start? As I waited over 8 minutes for a pick 2 with salad and a blt, I enjoyed the numerous managers walk back and forth without offering the lonely 2 employees any assistance. As the first person in line, I was entertained by watching the line behind me grow and the orders on the screen accumulate. The manager did I great job supervising the poor salad maker as he asked for more eggs to which the manager replied they were in the back, sarcastically I may add. This lead to the salad maker having to leave his station to go get the eggs all while 3 managers, the sarcastic one included, walked around too entitled to be bothered with a task that was obviously beneath them. My absolute favorite part of my visit was watching a lovely female manager get in the way of the salad maker to make her OWN FOOD as the line behind me continued to grow. The cashiers were lovely and so were the food preparers. Could I apply to be a manager there? I too love getting paid to do nothing!
sincerely,
A very unimpressed first customer
On a side note, I have worked in the food service industry for almost 14 years. Everything from downtown high volume venues to fine dining. I am not a jaded person who complains often so please take this criticism seriously.