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  • DO NOT PATRONIZE THIS RESTAURANT. Horrific burnt burgers and horrible customer service. The new manager,Bob at Burgers 2 Beer in Highland Heights could not have been hired for his customer service skills. We have been loyal customers at this specific B2B since their grand opening and used to rave about the burgers and the customer service. Not anymore! The new manager has ruined any satisfying experience my friends and I have had. A few months ago we ordered 3 Good, Bad & Ugly burgers that were BURNT. Not a little burnt but charred with no flavor. Honestly, our dog wouldn't eat them. Since our order was takeout we didn't realize how bad the burgers were until we arrived home. Called B2B and the manager at that time apologized, told us to return at any time and ask for her and she would replace them. Calling back after a few weeks, Bob is now new manager and said he and the previous manager are friends and he will ask her about it and call me back! Really? Who lies about getting 3 burnt burgers that you have to verify it with someone else? Are you not empowered to make a decision on your own as manager? Weeks go by and the manager Bob never calls me back. I called today, June 28, 2017 and left a message. I got a return call from Bob stating that he spoke to the previous manager and she doesn't recall this incident and that it's been months since this happened and "what do I want him to do?" I know exactly what to do even if Burgers 2 Beer does not know. Never return.
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