I was able to get a next day appointment which I was extremely happy about. My appointment time was 9am and he arrived at about 9:20am...way better than most places that give you a four hour window for arrival. He was fast and friendly.
He said when I move he can come out and change the lock out again so I can take the new one with me and he would switch it out for no charge.
Update: When I called to have this done, they said thats not true and would not honor this offer. The guy had written it on the back of the business card with the name and cell number but the company said he's no longer with the company and they couldn't help me. Wow! That took them from five stars to two.