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  • Bought a 2 Besta systems and a sofa sleeper from Ikea, spent over $2K within 1 week at this store. Last Thursday the delivery company came out but could not complete the installation because 2 items were damaged, we didn't have enough hinges and enough railings. The people who came out to our house were AMAZING. The next morning I spent about an hour at the store trying to clear everything up. The store told me they were booked for the next week. When I told them I had a room full of assembled merchandise that couldn't be hung because of their in store employee's error who helped us place the order they set up an appointment for today between 2:00-6:00. At 12:45 today I get a call asking to reschedule. I explained I could not reschedule and that they needed to come out. She said it would be closer to 8:00pm but assured me it would get done. At 8:40 I text the woman asking for an ETA and I was given a phone number where I couldn't speak to a live person. I tried calling the store but by time I passed the long automated system they were closed. It's 9:15pm. At this point they NO SHOWED! POOR CUSTOMER SERVICE! I did text the woman back but she has chosen not to respond. I paid almost $500 for the delivery and installation as well as tipped the crew last week.
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