I ordered a basic large pepperoni pizza from them a while ago and mozzarella sticks and it took them over 2 hours to make them! I've heard from other people to expect a long wait but over 2 hours, wow?! They ended up bringing us our pizza in 1 hour and forgot the sticks. Over an 1 hour later they gave us our sticks and a free slice of cake which was horrible and soggy! The pizza wasn't THAT great and it was cold. The mozz sticks were burnt, hard as a rock, and cold - not worth 30$!! I could have bought dominos and had entire meal for that amount and have them show up in 30 mins.!
I don't know if they only have one oven or were extremely busy but both times we got 1 hour and longer waits that we thought the first time was an innocent mistake. O-well just be aware of the wait and the food being cold and sometimes burnt.