We started using Tahoe springs over 4 years ago. We never had an issue with them until about 6 months ago. I'm not sure what changed but the customer service is now horrible. I had a delivery scheduled for my normal day and the driver calls and says he forgot to drop off and would not be coming to deliver my water for another 2 weeks. When I spoke to the office people they said someone would come deliver water in a few days when someone was around my area. Didn't get it for 2 weeks. No one ever did anything to fix it no matter how many times I called. I ended up cancelling them 3 months ago and I am still waiting for my check to come in the mail from the returned bottles of water I had. And again the people in the office are absolutely no help at all.