We spent three days visiting jewelry stores all over the Phoenix area looking for an anniversary ring for my wife. We finally found what we wanted at the Shane Co. We ordered the ring and now we're waiting two months for it to be made. Since the ring was custom made we paid for it in advance. We then paid half of the cost of the diamond in advance to hold it for two months while they make the ring. We didn't realize that they considered our diamond to be on "layaway" until we received a letter saying they're going to put our diamond back in the store for sale (even though its half paid for). We spent considerable time on the phone arguing with different people that don't have a clue what they're doing. Its obvious that they don't care about the diamond ring. They can't answer any of our questions about the progress of the ring. They're just focused on getting a "layaway" payment for a ring that is mostly paid for. I finally got tired of arguing with them so I paid the rest of it off to avoid them harassing us again for another "layaway" payment or putting the diamond back up for sale. The young inexperienced kids they hire have ruined the jewelry buying experience for us. Since this ring purchase was for a wedding anniversary we expected it be a good positive experience. Instead it's been a very negative experience. We don't even know who our sales person was because they swapped us off to different people so many times during the buying process. Today we asked to talk to the manager and were told they don't have one working today. Instead of focusing on their jewelry and customer service they're focusing on harassing us for a little "layaway" payment. Someone should teach their staff that their supposed to be helping people celebrate life experiences with their fine jewelry. I hate dealing with the Shane Company kids. We got better customer service at the mall jewelry stores we looked at. When the Shane Company finally completes our ring it better be good or they'll be refunding our money.