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  • Where to begin....being a well traveled person who stays in at least 25 different hotels annually I am saddened to say this was the worst experience ever. Our issues were brought to the hotels attention and we were moved to a nicer room. Attempts to rectify any frustration was made with a cabana for the day and $50 food voucher (so a cheeseburger) Although this was appreciated it wasn't something we could enjoy as we had already spent time at the pool (advised security at 9am that was what we were doing). When we initially brought our "findings" to their attention they advised we would be moved and our bags placed in our new rooms "so go enjoy the pool" per security. Around 1pm i Re-checked in to the new room and upon arrival realized our stuff had not delivered. We rolled with it and simply waited for them to retrieve our belongings (45 mins) Another call made from HRH mgmt and they offered to pay for our last nights stay and bump food voucher to $100. We Politely accepted the offer and heard them out as they explained this was a common thing although not something they like to see or have happen. This trip is one to go into record books for us. Husband had phone stolen at pool, critters in our pillows, $15 cocktails by pool that we had to retrieve ourselves and me splitting open my toe in the pool. Needless to say this Not something I expected when I chose to stay at the Hard Rock. This will be my first and last stay with them.......when we had issues at the Golden Nugget years ago we had the mgmt team doing all they could to redeem themselves. Which included personal visits, room upgrades, cabanas and dinner reservations for our party of 8 all because we got stuck in their elevator. I guess Im just puzzled as I expected more attentive actions by mgmt. Lesson learned maybe being a pretenses prick gets you the responses you are anticipating.
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