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| - I would give zero stars if it allowed me. Let's start by letting everyone know it takes 45 minutes for pizza, which is ok, I am used to Chicago pizza as I am a native. I prefer Lou's but figured it's been years since I have had Giordano's so why not try it and see, plus it wasmy granddaughter's 7th bday and she wanted pizza. So here we are...
The hostess upstairs and downstairs never offered for us to pre-order our pizza to cut the time in 1/2, even when the 4 of us were standing there and they could plainly see we had 2 kids with us. We put our name in both locations, so whichever dining area had availability first, we could be sat. You would also think since we did this and explained that we were putting in our name twice, they would offer for us to pre-order.
When we recd the text that our table was ready, I asked the hostess if the pre-ordered, she said yes, I stated it would have been nice to know that ahead of time.The mgr. standing at the host stand, questioned me that the host didn't offer it, I stated no, she did not. He apologized and that was that. He could or should have said, if you let me know your order, I can have it rushed, first strike.
We ordered our pizza immediately and let the server know we had more of an order but wanted to get the pizza in right away. We then ordered a salad for the table to share and a meatball sandwich since my husband does not like deep dish. I explained that we would like the sandwich with the pizza. At the time of ordering, I also let the server know that it was my granddaughter's bday. She nodded in acknowledgement. The salad was ok, nothing special, just a decent Italian salad, although it did take about 25 minutes for the salad to arrive. A little too long in my opinion.
Our pizza came about an hour later, we never said anything about the salad or pizza's timing as it was a Sat.night, it was busy, we figured we would give them some slack. BUT... we were all finished with our first slice of pizza before my husband recd his sandwich. Let me also let you know that we served the pizza ourselves, I have NEVER been to a deep dish pizzeria where they did not serve you your first slice and my grandkids are little so they eat slow. That is how long it took for the sandwich to arrive.
We questioned the server about it when she finally stopped by the table,she said they just forgot it upstairs and it would be right down, 10 minutes later, I am looking around for the server to see where the sandwich was, and the manager saw me looking around and came over and said the sandwich was on it's way down now. 5 minutes later it arrived. Strike 2
When the server finally came back after the sandwich was delivered, our plates were empty and stacked as we sat there while my husband ate by himself, and then she finally asked how was the food, well not that great but seeing it took over an hour for the pizza and longer for the sandwich we ate it anyways, plus she never stopped by until we were done. Even my grandkids didn't like it, and kids like ALL pizza.
Pizza crust was flavorless, as was the pizza sauce, and there was hardly any sausage or mushrooms on the pizza. Husband said the meatball sandwich was just ok, again nothing special.
The server was not very friendly, more of an order taker, and nothing more, hung out in the room where they get drinks and put in their orders more than she was on the floor taking care of her customers.
We took the pizza with us and gave it to a homeless person, since we were staying in a hotel,but the final strike was that she never did anything for my granddaughters bday and they charged us for the meatball sandwich. By the way the mgr. that came over once to say the sdw was on it's way down right then, but it really wasn't never stopped by again, nor did he apologize for them forgetting to make his sdw as we all know they didn't just forget it upstairs, it was never initially made. Guess I will not try the one in AZ where I live after that experience!!
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